Refund Policy
Our Commitment to You
At Ky IPTV, we uphold the standards of our IPTV subscription service. This policy explains the situations in which a refund could be applicable, fostering transparency and fairness for our valued customers.
Refund Eligibility
You might be entitled to a total or partial refund if these conditions apply:
- Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
- Duplicate Payments: Accidental duplicate charge for the same subscription period.
- Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.
How to Request a Refund
To obtain a refund, please follow these instructions:
- Connect with our support team at Contact page.
- Please use this subject line: "Refund Request".
- Please provide your complete name, the email linked to your subscription, and the reason for your inquiry.
Sample Refund Request Message
Contact: Send a message via our Contact page
Message Title: Refund Request
Hello,
I am writing to seek a refund for my IPTV subscription.
My Name: [Your Full Name]
My Email: [Your Subscription Email]
Reason for Refund: [Clearly state your reason here; for example, technical issues, billing duplicates, etc.]
Thank you.
What We Need to Process Your Refund
- Account email used at checkout
- Order/transaction ID from {Payment Gateway Name}
- Brief reason and steps already tried with support
- Device/app details (e.g., Firestick + IPTV Smarters)
Processing Timeline
- 0–3 business days Support team case evaluation review.
- Same day after approval A refund has been started to your original payment method
- 5–10 business days Funds show based on bank/card provider.
You'll get an email alert at each phase. Response times could lengthen during weekends or holidays.
Exceptions (When Refunds Are Not Provided)
Refunds will not be issued under these specific conditions:
- You are dissatisfied with the channel lineup or offered content.
- Your internet connection is either too slow or unstable for streaming.
- Your actions contradict our Terms of Service, such as account sharing.
- You are dealing with geo-blocking restrictions in your area that we cannot change.
How to Avoid Refund Requests
- Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
- Stable Internet: Use 30 Mbps or more and 5GHz Wi Fi or Ethernet for the sharpest picture.
- Use Setup Guides: Follow our step by step Installation page.
- Ask Support First: Most issues are solved fast. Please message us on Telegram.
Frequently Asked Questions (FAQ)
Upon approval, refunds will be handled within three business days. However, it can take between five to ten business days for the funds to show up in your account, based on your bank or payment provider. For updates on status, please contact support.
Typically, refunds due to a change of mind are not available beyond the first 7 days. We recommend that you carefully examine our features and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.
Our subscription plans automatically renew. If you fail to cancel prior to your renewal date, please contact us right away. Refunds for renewals are evaluated individually. Discover more in our Terms.